With EveLouise.Artistry, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 14 days of receiving your product and we will work with you to resolve the issue. Refunds are offered for faulty products only that are returned in their original condition, but please note that shipping costs are non-refundable. If you have any questions about our refund policy, please don't hesitate to contact us.